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Terms of Service

Last Updated: December 2024

1. Acceptance of Terms

Welcome to Detail Pro ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Detail Pro mobile application (the "Service"), a software tool designed to help auto detailers manage clients, scheduling, goals, profits, and automated messaging.

By downloading, installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you and us. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" will refer to that entity.

2. Description of Service

Detail Pro is a mobile software application that provides business management tools for auto detailers. The Service includes features such as:

  • Client management and contact information storage
  • Appointment scheduling and calendar management
  • Goal setting and progress tracking
  • Profit tracking and financial management
  • Automated messaging and notification services
  • Other features as may be added or modified from time to time

Important: Detail Pro is a software tool only. We provide the Service "as is" and make no guarantees, representations, or warranties regarding:

  • Business outcomes, increased profits, or business success
  • Client acquisition or retention
  • Appointment bookings or scheduling results
  • Any specific results from using the Service

Your use of the Service does not guarantee any particular business results. The Service is designed to assist with business management, but your business success depends on many factors beyond the scope of this software tool.

3. User Responsibilities

You are responsible for your use of the Service and for maintaining the security of your account. By using the Service, you agree to:

3.1 Accurate Information

Provide accurate, current, and complete information when creating an account and using the Service. You are responsible for maintaining and updating your information to ensure it remains accurate.

3.2 Account Security

Maintain the confidentiality of your account credentials and take responsibility for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

3.3 Lawful Use

Use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable local, state, national, or international law or regulation
  • Infringe upon the rights of others, including intellectual property rights
  • Transmit any harmful, offensive, or illegal content
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to the Service or related systems
  • Use the Service to send spam, unsolicited messages, or communications that violate applicable laws
  • Use automated systems to access the Service in a manner that sends more requests than a human could reasonably produce

3.4 Data Accuracy

You are responsible for the accuracy of all data you enter into the Service, including client information, appointments, financial data, and other content. We are not responsible for errors, omissions, or inaccuracies in data you provide.

3.5 Compliance with Laws

You are responsible for ensuring that your use of the Service, including automated messaging features, complies with all applicable laws and regulations, including but not limited to:

  • Telecommunications and messaging regulations (e.g., TCPA, CAN-SPAM Act)
  • Data protection and privacy laws
  • Consumer protection laws
  • Any other laws applicable to your business operations

4. Data & Privacy

Your privacy is important to us. The collection, use, and protection of your personal information and data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection and use of your information as described in our Privacy Policy. Please review our Privacy Policy to understand how we handle your data.

You are responsible for:

  • Obtaining appropriate consent from your clients before storing their information in the Service
  • Complying with applicable data protection laws regarding client information
  • Maintaining the security and confidentiality of data stored in your account

We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. You use the Service at your own risk regarding data security.

5. Messaging & Notifications

The Service may include features that allow you to send automated SMS messages, push notifications, and other communications to clients or other recipients.

5.1 No Delivery Guarantee

We do not guarantee that messages sent through the Service will be delivered, received, or read by the intended recipients. Message delivery depends on various factors outside our control, including:

  • Telecommunications carrier networks and their policies
  • Recipient device settings and availability
  • Network connectivity and coverage
  • Recipient opt-out or blocking of messages
  • Technical issues or service interruptions

5.2 Carrier Limitations

Message delivery is subject to the limitations and policies of telecommunications carriers and service providers. These limitations may include:

  • Message rate limits and throttling
  • Carrier filtering or blocking of messages
  • Network outages or service disruptions
  • Recipient carrier restrictions
  • Compliance with carrier terms of service

We are not responsible for messages that are not delivered due to carrier limitations or policies.

5.3 Your Responsibility

You are solely responsible for:

  • Obtaining proper consent from recipients before sending messages
  • Complying with all applicable messaging and telecommunications laws
  • Including required opt-out mechanisms in your messages
  • Honoring opt-out requests promptly
  • The content of all messages sent through the Service

You agree not to use the Service to send unsolicited messages, spam, or communications that violate applicable laws or regulations.

6. Availability & Downtime

The Service may be temporarily unavailable from time to time due to:

  • Scheduled maintenance or updates
  • Unscheduled maintenance or repairs
  • Technical issues or system failures
  • Third-party service provider outages
  • Network connectivity issues
  • Force majeure events beyond our reasonable control

6.1 No Uptime Guarantee

We do not guarantee that the Service will be available at all times or that it will be uninterrupted, error-free, or free from defects. While we strive to maintain high availability, the Service is provided "as is" without any warranty of availability or uptime.

6.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the Service without notice or liability.

6.3 Your Responsibility

You acknowledge that:

  • The Service may experience downtime or interruptions
  • You should maintain backup copies of important data
  • We are not responsible for any losses or damages resulting from Service unavailability
  • You should not rely solely on the Service for critical business operations without appropriate backup systems

7. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use the Service
  • Any errors or omissions in the Service
  • Service interruptions, downtime, or unavailability
  • Loss of data or information stored in the Service
  • Missed appointments, lost business opportunities, or lost profits
  • Failure of messages to be delivered or received
  • Any unauthorized access to or use of your account or data
  • Any conduct or content of third parties using the Service

7.1 Maximum Liability

To the maximum extent permitted by law, our total liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us for the Service in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.

7.2 Exclusions

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.

7.3 No Business Guarantees

We are not responsible for:

  • Lost profits or business opportunities resulting from use of the Service
  • Missed appointments or scheduling conflicts
  • Data loss or corruption (though we implement reasonable backup measures)
  • Any business decisions made based on information in the Service
  • Financial losses or damages related to your business operations

8. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause or notice, for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent, abusive, or illegal activity
  • Non-payment of fees (if applicable)
  • Extended periods of account inactivity
  • Requests from law enforcement or government agencies
  • Discontinuation of the Service

8.1 Effect of Termination

Upon termination of your account:

  • Your right to access and use the Service will immediately cease
  • We may delete or deactivate your account and all associated data
  • You remain responsible for any obligations incurred prior to termination
  • Provisions of these Terms that by their nature should survive termination will survive

8.2 Your Right to Terminate

You may stop using the Service at any time by deleting the application from your device and discontinuing use. If you have an active subscription, you may need to cancel it through the App Store or other applicable platform.

8.3 Data Upon Termination

We recommend that you export or backup any important data before terminating your account. We may retain your data for a reasonable period after termination as required by law or for legitimate business purposes, but we are not obligated to retain it indefinitely.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms in the Service or on our website
  • Updating the "Last Updated" date at the top of these Terms
  • Providing notice through the Service or via email (if you have provided an email address)

9.1 Your Acceptance

Your continued use of the Service after we post or provide notice of changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

9.2 Material Changes

If we make material changes to these Terms that significantly affect your rights or obligations, we will provide reasonable notice before the changes take effect. What constitutes a "material change" will be determined at our reasonable discretion.

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

When contacting us about these Terms, please include:

  • Your name and contact information
  • A clear description of your question or concern
  • Your Detail Pro account information (if applicable)

We will respond to your inquiry within a reasonable timeframe.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

11.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

11.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms or our rights and obligations hereunder without restriction.

11.5 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law provisions.

11.6 Dispute Resolution

If you have a dispute with us, we encourage you to contact us first to try to resolve it. For disputes that cannot be resolved informally, the dispute will be resolved through binding arbitration or in a court of competent jurisdiction, as applicable under the laws of your jurisdiction.